Shipping
- Prices: All prices are without legal tax and ex works.
- Processing Time: Orders are processed within 3 – 10 business days after payment is received.
- Delivery Time: Standard delivery usually takes 3–10 business days within EU, and 7–21
business days for international orders. - Shipping Costs:
o Domestic: Flat rate free shipping on orders above €1.000.
o approx. 35×25×10 cm) • €8,00 DHL+2DHL+2
o Parcel M (up to 2 kg, larger dimensions, e.g. up to 60×30×15 cm) • €10,00
DHL+2DHL+2
o Parcel (2 kg) – online price • €12,00 DHL Group+2DHL+2
o Parcel (5 kg) • €14,00Deutsche Post+2Deutsche Post Shop+2
o Packing materials included - International: Calculated at checkout based on destination and weight.
- Tracking: Once your order ships, you will receive a tracking number by email.
- Delays: While we work with reliable carriers, unexpected delays (customs, holidays, weather) may occur.
Returns & Exchanges - Returns: Buttons are specially fabricated for you and can not be returned. Please get samples before your order
- Return Shipping Costs: Customers are responsible for return shipping costs unless the product is defective or incorrect.
- Refunds: Once the return is received and inspected, refunds are processed within 5–10 business days to your original payment method.
- Exchanges: If you would like to exchange an item, please contact us first at contact@galileisoftware.com to confirm availability.
Contact
For questions regarding shipping or returns, please reach out to us at:
Email: contact@galileisoftware.com
Phone: 0049 8024 470470